998com Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "998com", "the Platform", "we", "us", "our" refers to the 998com online gaming platform operated at https://998com.net and all associated services, systems, and interfaces.
• "User", "Player", "you", "your" refers to any individual who accesses, registers with, or uses any part of the 998com platform.
• "Account" refers to the registered user account created by a Player upon successful completion of the 998com registration process.
• "Balance" refers to the PKR funds held in a Player's 998com account, including real-money funds and bonus funds where applicable.
• "Bonus Funds" refers to credits awarded to a Player's account as part of a promotional offer, welcome bonus, reload bonus, cashback, or any other incentive programme operated by 998com.
• "Wagering Requirement" refers to the total amount a Player must wager before Bonus Funds become eligible for withdrawal to a payment method.
• "Real-Money Funds" refers to funds deposited by the Player from their own payment method, excluding Bonus Funds.
• "Services" refers to all gaming, betting, payment, and account management features accessible via the 998com platform, including live casino, cricket betting, slot games, All-Star Fishing, W Live, and any other products offered by 998com.

By accessing the 998com platform, creating an Account, making a deposit, placing a wager, or using any part of the Services in any capacity, you confirm that you:

• Have read these Terms & Conditions in full and understand their content;
• Accept and agree to be legally bound by these Terms & Conditions in their entirety;
• Have read and agree to the Privacy Policy and Responsible Gaming Policy, each of which is incorporated by reference into these Terms & Conditions;
• Are acting on your own behalf and not as an agent or representative of any third party;
• Are not aware of any legal restriction in your jurisdiction that would prevent you from using online gaming services.

If you do not agree to any part of these Terms & Conditions, you must immediately cease use of the 998com platform and close your Account if one has already been created.

3.1 Age Requirement

You must be at least 21 years of age to register and use the 998com platform. This requirement is strictly enforced. 998com reserves the right to request proof of age at any time. Accounts where the user is confirmed to be under 21 years of age will be immediately suspended, all transactions reviewed, and any remaining balance handled in accordance with applicable licensing obligations.

3.2 One Account Per User

Each individual may register and maintain only one (1) 998com account. Duplicate accounts — identified via matching mobile number, national identity document, payment method, device fingerprint, or IP address — are not permitted. Where duplicate accounts are identified, 998com reserves the right to close all duplicate accounts, void any winnings generated from those accounts, and forfeit any bonus funds without prior notice.

3.3 Accurate Registration Information

You must provide accurate, truthful, and current information during the registration process. This includes your legal name as it appears on your CNIC or passport, your active Pakistani mobile number, and your city of residence. Providing false registration information is a material breach of these Terms & Conditions and may result in account closure and forfeiture of funds.

3.4 Identity Verification (KYC)

998com operates under internationally licensed gaming frameworks that require Know Your Customer (KYC) compliance. You may be required to submit identity verification documents — such as a copy of your CNIC — prior to processing withdrawal requests above applicable thresholds. Failure to provide requested documentation within the specified timeframe may result in withdrawal delays or account suspension pending verification.

You are solely responsible for maintaining the confidentiality of your 998com account credentials, including your password and any one-time passwords (OTPs) issued to your registered mobile number. You must not share your login credentials with any third party under any circumstances.

• You agree to notify 998com customer support immediately if you suspect your account has been accessed without your authorisation;
• 998com will not be held liable for losses resulting from unauthorised access to an account where the Player has failed to safeguard their credentials;
• Session auto-expiry and device verification features are provided as security tools and should not be disabled where possible;
• 998com staff will never ask for your password by any communication channel. Any request for your password should be treated as fraudulent and reported to support immediately;
• Two-factor authentication via OTP to your registered Pakistani mobile number is strongly recommended and available to all account holders.

5.1 Accepted Payment Methods

998com accepts deposits and processes withdrawals via the following Pakistani payment methods: JazzCash, EasyPaisa, Raast, 1LINK, and bank transfers from HBL, UBL, Meezan Bank, and other participating Pakistani financial institutions. All transactions are processed in Pakistani Rupees (PKR). No currency conversion fees are applied by 998com.

5.2 Deposit Terms

• Minimum deposit amount: Rs 100;
• JazzCash and EasyPaisa deposits are credited to your 998com balance instantly upon payment confirmation;
• Bank transfer deposits may take 1–3 business hours to reflect in your account balance;
• 998com does not charge fees on deposits. Third-party fees charged by your payment provider are not within 998com's control;
• Deposited funds may only be used for wagering on the 998com platform. Deposits do not constitute an investment or earn interest.

5.3 Withdrawal Terms

• Minimum withdrawal amount: Rs 500;
• Withdrawals must be made to the same payment method used for the most recent qualifying deposit, except where 998com specifically approves an alternative at its discretion;
• Verified accounts (KYC completed) are eligible for expedited withdrawal processing of under 15 minutes to JazzCash or EasyPaisa;
• Unverified accounts or withdrawals above applicable thresholds may require document submission before processing;
• Bonus Funds are not directly withdrawable. Only Real-Money Funds and bonus-derived winnings that have met the applicable Wagering Requirement may be withdrawn;
• 998com reserves the right to conduct enhanced due diligence reviews on withdrawal requests it deems high-risk or unusual before processing payment.

998com offers bonuses, promotions, free spins, cashback programmes, and other incentives to registered players. All bonuses are subject to the following general terms, in addition to any specific terms published with the individual promotion.

• All bonuses are subject to wagering requirements before the associated funds or derived winnings become eligible for withdrawal;
• Specific wagering requirement multipliers, eligible games, expiry periods, and minimum odds (for sports bonuses) are stated in the individual promotion terms at the time of the offer;
• One bonus offer per player, per promotion period. Claiming the same bonus offer via multiple accounts is prohibited and constitutes grounds for account closure and forfeiture of all associated funds;
• 998com reserves the right to modify, withdraw, or cancel any active promotion at any time with reasonable notice to affected players;
• Bonus funds credited in error — due to technical fault, manual error, or system failure — may be reversed by 998com without prior notice. Any wagering conducted using erroneously credited bonus funds may also be voided;
• 998com reserves the right to refuse, restrict, or reclaim a bonus if there is evidence of bonus abuse, including but not limited to: low-risk hedging strategies, coordinated play, or patterns indicating gaming of wagering requirements.

All games available on the 998com platform — including live casino titles, slot games, cricket and sports betting markets, All-Star Fishing, and W Live — are governed by their individual game rules, which are accessible within each game or betting market. In the event of any inconsistency between individual game rules and these Terms & Conditions, these Terms & Conditions will prevail.

• All RNG (Random Number Generator) based games on 998com are certified and independently audited for fairness;
• Live dealer games are provided by internationally licensed game studios and conducted under the rules of those studios as disclosed at the table;
• Sports and cricket betting markets are subject to the 998com sportsbook rules, including rules on match abandonment, market suspension, and void bets;
• In the event of a technical malfunction during a game round or bet settlement, the round or bet may be voided and stakes returned. 998com will not be liable for any resulting wins or losses during the period of malfunction;
• Bets and game rounds that have been confirmed and settled are final. 998com will not reverse settled outcomes except where a demonstrable technical error has affected the result.

The following activities are strictly prohibited on the 998com platform and constitute a material breach of these Terms & Conditions:

• Registering more than one account, or assisting any other person in creating duplicate accounts;
• Providing false, inaccurate, or misleading information during registration or any subsequent verification process;
• Using automated software, bots, scripts, or any other artificial means to interact with games, bet markets, or account systems;
• Colluding with other players in live casino games or any multi-player format;
• Exploiting software bugs, glitches, or technical vulnerabilities for financial gain;
• Engaging in any form of money laundering, financial fraud, or use of the platform to process funds derived from illegal activities;
• Using payment methods registered to a third party. All payment methods must be owned by the registered account holder;
• Attempting to access the accounts of other users without authorisation;
• Harassing, threatening, or abusing 998com staff, support agents, or other players via any communication channel.

998com reserves the right to immediately suspend or close any account where prohibited conduct is suspected, pending a full investigation. Where prohibited conduct is confirmed, account funds may be forfeited and the matter referred to relevant authorities.

998com is committed to promoting responsible gaming and providing tools that help players maintain control of their gambling activity. The following responsible gaming features are available to all registered account holders at no cost and with immediate effect:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you can deposit into your 998com account. Reductions take effect immediately. Increases require a 7-day cooling period before activation;
• Loss Limits: Set limits on the maximum net loss you are willing to accept within a specified time period;
• Session Time Limits: Restrict the maximum duration of a single gaming session before automatic logout;
• Cooling-Off Period: Temporarily suspend your account for a minimum period of 24 hours up to a maximum of 90 days. Account access is fully suspended during a cooling-off period;
• Self-Exclusion: Permanently or indefinitely exclude yourself from the 998com platform. Self-exclusion is irreversible for a minimum period of 6 months. During self-exclusion, all login access is blocked and marketing communications are ceased.

To activate any of these tools, visit your account dashboard or contact 998com customer support directly. 998com will action self-exclusion and cooling-off requests immediately on receipt. For full details, visit our Responsible Gaming page.

All content on the 998com platform — including but not limited to the website design, layout, graphics, logos, text, game interfaces, sound effects, software, and trademarks — is the intellectual property of 998com or its licensed third-party content providers. All rights are reserved.

• You may not copy, reproduce, distribute, transmit, broadcast, display, sell, or license any part of the 998com platform content without prior written authorisation from 998com;
• The 998com name, logo, and associated branding are trademarks of the platform operator and may not be used without explicit written permission;
• Game content provided by third-party studios (including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, and Blueprint Gaming) remains the intellectual property of those studios and is licensed to 998com for the purposes of platform operation only;
• Any unauthorised use of 998com intellectual property may result in legal action.

To the maximum extent permitted by applicable law, 998com and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any direct, indirect, incidental, consequential, special, or punitive loss or damage arising from your use of, or inability to use, the 998com platform;
• Loss of winnings, profits, or revenue resulting from technical malfunctions, platform downtime, or third-party service interruptions;
• Delays in deposit processing or withdrawal settlement caused by third-party payment providers, including JazzCash, EasyPaisa, or banking institutions;
• Any loss arising from unauthorised access to your account where such access results from your failure to safeguard your account credentials;
• Any reliance placed by you on the accuracy or completeness of information displayed on the platform, including odds, game statistics, or promotional content.

Nothing in these Terms & Conditions excludes or limits 998com's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

998com reserves the right to suspend, restrict, or permanently close any account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions;
• Confirmed or suspected prohibited conduct as described in Section 8;
• Failure to complete identity verification within the requested timeframe;
• Account activity that triggers anti-money laundering compliance obligations;
• Reasonable suspicion that the account is being used by or on behalf of a person who is under 21 years of age;
• Any legal obligation, regulatory requirement, or court order that requires 998com to suspend or close the account.

Where an account is closed following confirmed breach of these Terms & Conditions, 998com reserves the right to withhold the account balance pending investigation. Where no breach is found, any legitimate balance will be returned to the Player via their registered payment method within a reasonable timeframe following the completion of applicable security reviews.

Players may also request voluntary account closure at any time by contacting 998com customer support. Voluntary closure requests will be processed promptly, subject to any outstanding wagering requirements on active bonus funds.

998com collects, stores, and processes personal data in accordance with its Privacy Policy, which forms part of these Terms & Conditions by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

• Personal data collected during registration — including your name, mobile number, and city — is used for account management, identity verification, payment processing, and regulatory compliance;
• 998com does not sell personal data to third parties for marketing purposes;
• Data may be shared with licensed game studios, payment processing partners, and regulatory bodies where required by law or licensing obligations;
• All personal data is stored using encryption and security standards consistent with international data protection best practices.

For full details on how 998com handles your personal information, including your rights as a data subject, please read the complete Privacy Policy.

998com reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, 998com will notify registered users through one or more of the following channels: in-platform notification, email to the registered address, or a notice displayed on the 998com website.

Continued use of the 998com platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with any amendment, you must stop using the platform and close your account before the effective date of the change.

The date of the most recent revision is displayed in the "Last Updated" notice at the top of this document. We recommend reviewing these Terms & Conditions periodically to ensure you remain aware of the current terms governing your use of the platform.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which 998com holds its international online gaming licence. Any dispute arising out of or in connection with these terms, including any question regarding their existence, validity, or termination, shall be resolved in accordance with the dispute resolution procedures established under that licensing framework.

In the first instance, Players who have a complaint or dispute should contact 998com customer support directly. 998com is committed to resolving disputes in good faith and within a reasonable timeframe. If a complaint cannot be resolved through direct engagement with 998com support, you may have the right to escalate the matter to the relevant licensing authority's dispute resolution service. Details of the applicable escalation process are available upon request from our support team.

If you have any questions about these Terms & Conditions, or if you need to exercise any right referred to in these terms, please contact 998com through the following channels:

• Customer Support: Available 24/7 via live chat on the 998com platform;
• Email: [email protected] (plain text — not a clickable link);
• Response Time: Email queries are typically responded to within 24 hours during normal operating periods.

For responsible gaming support, including self-exclusion requests, please also visit our dedicated Responsible Gaming page or contact support directly for immediate assistance.