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Help Centre · 998com · Pakistan

998com Frequently Asked Questions

Everything Pakistani players need to know about 998com — from creating your account and depositing via JazzCash or EasyPaisa, to understanding bonus terms, placing cricket bets on PSL, and using our responsible gaming tools. Browse by category below or jump straight to what you need.

25 Questions Answered 5 Categories Updated January 2026
Complete Help Guide

Find Your Answer Fast

This 998com FAQ page is designed to be the single most complete reference for Pakistani players on the platform. Whether you are brand new to 998com and setting up your first account from Karachi, or you are an experienced player in Lahore troubleshooting a withdrawal, the answers here are detailed, accurate, and written in plain English.

The FAQ covers five categories: Account and Registration, Deposits and Withdrawals, Games and Gameplay, Bonuses and Promotions, and Safety and Responsible Gaming. If your question is not answered here, the 998com support team is available 24/7 via live chat.

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Instant JazzCash Deposits

Deposit into your 998com account via JazzCash in under 60 seconds. Funds reflect instantly so you are never waiting around to place your next PSL bet or slot spin.

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Full PSL Cricket Markets

998com covers every PSL match with a comprehensive range of pre-match and live in-play betting markets — from match winner to player-specific specials. Pakistan's favourite sport, fully covered.

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Free Responsible Gaming Tools

Every 998com account comes with built-in deposit limits, session timers, cooling-off periods, and self-exclusion — all free and active immediately from your account dashboard settings.

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High-RTP Slot Games

The 998com slot library features hundreds of titles from leading providers, with average RTPs between 94% and 97%. All games use independently audited RNGs to guarantee fair outcomes.

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Local Banking Options

Beyond JazzCash and EasyPaisa, 998com supports HBL, UBL, Meezan Bank, Raast, and 1LINK transfers — covering virtually every major payment channel available to Pakistani players.

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Ongoing Loyalty Rewards

Regular 998com players earn loyalty points on every wager that can be redeemed for bonus credits, cashback, or free spins. Higher tiers unlock faster withdrawals and dedicated account support.

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Account & Registration

Sign-up, KYC verification, login issues, account management

5 Questions

Registering at 998com is straightforward. Visit the 998com Login page, click Register, and fill in your mobile number, a secure password, and your date of birth to confirm you are 21 or older. You will receive a one-time OTP on your Pakistani mobile number to verify your account. Once confirmed, your account is active and ready to deposit.

998com requires standard Know Your Customer (KYC) documents to verify your identity before processing your first withdrawal. Accepted documents include a valid Pakistani CNIC (Computerised National Identity Card) or passport. You may also be asked to verify your registered mobile number and payment method. KYC is typically reviewed within 24 hours on business days.

On the 998com Login page, click the 'Forgot Password' link. Enter your registered Pakistani mobile number and you will receive an OTP. Enter the OTP to proceed to the password reset screen, where you can set a new password. If your mobile number has changed or you cannot access the registered number, contact 998com customer support directly for assisted account recovery.

No. 998com strictly allows one account per person, per household, and per device. Creating duplicate accounts violates our Terms and Conditions and may result in permanent banning of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact 998com support immediately to resolve the situation before placing any bets.

You can request permanent account closure through Account Settings under the Responsible Gaming section, or by contacting 998com customer support directly. Before closure, make sure to withdraw any available balance. Once a permanent closure request is confirmed via OTP, the account cannot be reopened. This option is separate from the temporary self-exclusion tool.
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Deposits & Withdrawals

JazzCash, EasyPaisa, HBL/UBL, Raast, processing times, limits, fees

6 Questions

Log in to your 998com account and navigate to the Deposit section. Select JazzCash as your payment method, enter your JazzCash-registered mobile number and the amount you wish to deposit in PKR. Confirm the transaction via the OTP sent to your JazzCash number. Funds are credited to your 998com account almost instantly — usually within a few seconds to two minutes.

The minimum deposit at 998com varies slightly by payment method. For JazzCash and EasyPaisa, the minimum is typically Rs 500. For bank transfers via HBL, UBL, or Meezan Bank, the minimum is Rs 1,000. These limits ensure deposits clear transaction fees while keeping the platform accessible to players across Pakistan regardless of budget.

JazzCash withdrawals at 998com are among the fastest available — most are processed within 15 to 60 minutes once approved. Processing times depend on the verification status of your account and current transaction volumes. First-time withdrawals may take slightly longer as 998com completes its standard KYC check. Subsequent withdrawals on a verified account are typically near-instant.

998com does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — JazzCash, EasyPaisa, or your bank — may apply their own transaction charges. These third-party fees are outside 998com's control. We recommend checking with your payment provider beforehand so you are not surprised by any small deduction on the payment-method side.

Yes. 998com supports Raast (Pakistan's instant digital payment system) and 1LINK interbank transfers as deposit methods. Raast transfers are typically instant. 1LINK transfers may take 1 to 3 business hours depending on the originating bank. Both methods are available from the Deposit section of your 998com account dashboard alongside JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank options.

Daily withdrawal limits at 998com depend on your account verification level and the payment method you select. Standard verified accounts can typically withdraw up to Rs 100,000 per day via JazzCash or EasyPaisa. Higher limits may be available for premium account tiers. Contact 998com support if you need to process a larger withdrawal and our team will guide you through the available options.
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Games & Gameplay

Slot games, live casino, cricket betting, PSL, RTP, mobile play

5 Questions

998com hosts a wide selection of slot games ranging from classic 3-reel titles to modern video slots with multiple paylines, bonus rounds, and progressive jackpots. Games are sourced from reputable international providers, ensuring fair play with independently verified RTPs. You can browse the full catalogue from the Slot section of the 998com platform and filter by provider, theme, or volatility level.

Return-to-Player (RTP) percentages on 998com slot games vary by title but the majority of featured slots carry RTPs between 94% and 97%. High-RTP games are clearly labelled in the slot catalogue. RTP is a statistical long-term average, meaning individual sessions can vary significantly above or below the listed percentage. 998com only hosts certified games from providers whose RNGs are independently audited.

Yes. PSL (Pakistan Super League) cricket is one of the most popular betting markets at 998com. You can place pre-match and in-play bets on match winner, top batsman, total sixes, and a wide range of other markets. International cricket including Test series, ODIs, and T20 internationals featuring Pakistan are also available. Visit the Cricket section of 998com for live odds during active seasons.

Yes. The full 998com live casino is optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open your mobile browser, log in to 998com, and access live tables including Roulette, Baccarat, Blackjack, and game-show style titles. The mobile interface is responsive and designed for smooth streaming even on standard 4G connections available across Pakistan.

All-Star Fishing is an arcade-style multiplayer fishing game available exclusively in the 998com game catalogue. Players aim cannons at on-screen sea creatures, each worth different point multipliers. It combines skill-based targeting with luck-based multipliers for a uniquely engaging experience. The game is available on both desktop and mobile and supports PKR wager amounts across a wide stake range.
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Bonuses & Promotions

Welcome bonus, wagering requirements, free spins, loyalty rewards

4 Questions

998com offers a welcome bonus to newly registered Pakistani players on their first qualifying deposit. The bonus structure — including the match percentage and maximum bonus amount in PKR — is displayed on the promotions page and is subject to change. All welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Read the full bonus terms before depositing.

Wagering requirements (also called playthrough requirements) specify how many times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, a 30x wagering requirement on a Rs 1,000 bonus means you must wager Rs 30,000 in total before withdrawal. At 998com, wagering requirements and eligible games are listed clearly in each individual bonus's terms section.

Yes. All bonuses issued by 998com carry an expiry date, typically ranging from 7 to 30 days from the date the bonus is credited to your account. If the wagering requirements are not completed within the bonus validity period, the bonus and any associated winnings are automatically forfeited. Expiry dates are clearly displayed in the My Bonuses section of your 998com account dashboard.

Yes. 998com operates a tiered loyalty programme that rewards regular players with points for every wager placed. Points accumulate over time and can be exchanged for bonus credits, free spins, or cashback rewards. Players who reach higher tiers unlock additional benefits including faster withdrawal processing, dedicated support, and exclusive promotional offers tailored to high-frequency Pakistani players.
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Safety & Responsible Gaming

International licence, 21+ age requirement, self-exclusion, deposit limits, support

5 Questions

998com operates under an international online gaming licence, which authorises the platform to offer casino and sports betting services to players in eligible regions internationally. The platform's compliance team ensures operations meet the standards set by the licensing authority. Players are responsible for verifying that participation in online gaming complies with their local laws. 998com is intended for players aged 21 and above only.

The minimum age to register and play on 998com is 21 years. This is strictly enforced through date-of-birth declaration at registration and CNIC-based KYC verification. Any account found to be operated by a person under 21 is immediately suspended and permanently closed. 998com is committed to protecting minors and takes underage gambling extremely seriously across all markets including Pakistan.

Self-exclusion can be activated through Account Settings under the Responsible Gaming section, or by contacting 998com support directly. You can choose a temporary exclusion of 30, 90, or 180 days, or request permanent account closure. Once self-exclusion is confirmed via OTP, it takes effect immediately. During an active exclusion period, deposits, gameplay, and marketing communications are all suspended with no override option.

Yes. 998com allows all players to set daily, weekly, and monthly deposit limits in PKR directly from their account's Responsible Gaming settings. Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period before they become active — this safeguard is intentional to prevent impulsive decisions during a losing session. There is no charge to set or adjust these limits.

998com customer support is available 24 hours a day, 7 days a week including Pakistani public holidays. You can reach the support team via live chat directly within your account dashboard — this is the fastest channel for most queries. For non-urgent matters, you can also write to the official support email address listed in the Contact section of the 998com platform. Response times via live chat are typically under 3 minutes.

For more detailed information on player protection tools, self-exclusion procedures, and responsible gaming resources, visit the dedicated Responsible Gaming page on 998com.

Still Need Help?

Can't Find Your Answer Here?

The 998com support team is online 24/7, every day of the year — including Pakistani public holidays. Live chat responses are typically under 3 minutes. Alternatively, browse the platform directly by logging into your account.

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